Support for Debt Payoff Tracker

Need help with your payoff plan?

Get help with debt balances, payments, payoff methods, snowball and avalanche plans, reminders, exports, backups, currencies, subscriptions, privacy, or anything that does not feel right in the app.

No account needed Support works without creating an account.
Privacy-first This page does not collect or store form submissions.
App Store ready For support, feedback, billing, and privacy questions.
Prefer sending an email directly? Contact us Here.
Please include your device model, iOS version, app version, and a short description of the issue.

Contact support

This form opens your email app with the details filled in. Your message is not stored on this website.

Helpful details to include

A little context helps us understand the issue faster and improve the app with care.

1
What you were trying to do For example: add a debt, log a payment, change payoff method, export a report, or restore a backup.
2
What went wrong Describe the unexpected behavior, missing payment, incorrect estimate, confusing screen, or error.
3
Your device and app version This helps identify issues that may only happen on specific iPhone or iOS versions.
Debt Payoff Tracker — DebtFree is designed to help with personal debt tracking and payoff planning. It is not financial, legal, credit, tax, or debt settlement advice. For major financial decisions, please consult a qualified professional.

Frequently asked questions

How do I cancel my subscription?

Open the App Store app, tap your profile picture, then tap Subscriptions. Select Debt Payoff Tracker or DebtFree and choose Cancel Subscription. Apple manages App Store billing and cancellations.

Can I get a refund?

Refunds for App Store purchases are handled by Apple. You can request a refund through Apple’s “Report a Problem” page or from your App Store purchase history.

Where is my debt data stored?

DebtFree is designed as a privacy-first app. Your debts, balances, payments, payoff plans, reminders, preferences, exports, and backup files are intended to stay on your device unless the app clearly states otherwise.

Why does my payoff date or interest estimate look different?

Payoff estimates depend on the balances, interest rates, minimum payments, extra payments, payoff method, and other details you enter. Actual lender calculations may differ.

What is the difference between snowball and avalanche?

Snowball usually prioritizes smaller balances first. Avalanche usually prioritizes higher interest rates first. The app helps you compare payoff approaches, but the right strategy depends on your personal situation.

Why are reminders not working?

Check that notifications are enabled for DebtFree in iOS Settings. Open Settings, tap Notifications, choose DebtFree, and make sure notifications are allowed.

Can I request a feature?

Yes. Choose “Feature request” in the support form and describe what would make DebtFree more useful, motivating, accurate, private, or easier to use.

Is this app financial advice?

No. Debt Payoff Tracker — DebtFree is an informational self-tracking and planning tool. It is not financial advice, legal advice, credit counseling, tax advice, debt settlement advice, or a replacement for a qualified professional.